Automating compliance for a secure future
Secureframe is a leading governance, risk, and compliance platform headquartered in the Mission District of San Francisco, CA. With $78.5 million in funding from investors like Coatue Management and a growing customer base, Secureframe helps organizations automate their cybersecurity compliance proc...
Secureframe offers comprehensive health coverage for employees and their dependents, unlimited vacation days to promote work-life balance, and 100% pa...
Secureframe's culture emphasizes the importance of data protection and security compliance, recognizing the challenges startups face in navigating com...
Secureframe • Bangalore (Bengaluru), Karnataka
Secureframe is hiring a Customer Experience Representative to enhance customer support during sales and post-sales processes. You'll be responsible for building trust with clients and ensuring excellent service. This role requires strong communication skills and familiarity with help desk software.
You are an excellent communicator who can earn clients' trust and provide exceptional customer support. You understand the importance of customer experience in establishing a company's reputation and are eager to contribute to a team dedicated to professional excellence. Familiarity with help desk software is essential for success in this role, as it will enable you to assist customers effectively and efficiently. You thrive in environments that value creativity and forward-thinking, and you are excited about the opportunity to be part of a company that is revolutionizing cybersecurity compliance.
In this role, you will be an integral part of the customer journey at Secureframe. You will assist customers during all sales and post-sales procedures, ensuring they receive the support they need to navigate our products and services. Your responsibilities will include responding to customer inquiries, troubleshooting issues, and providing guidance on our compliance solutions. You will work closely with other team members to ensure a seamless experience for our clients, helping to establish Secureframe as a trusted provider in the cybersecurity compliance space. You will also have the opportunity to learn about our advanced technology solutions and contribute to the continuous improvement of our customer support processes.
At Secureframe, you will join a dynamic team that values continuous learning and professional growth. We offer a supportive work environment where you can develop your skills and advance your career. As part of our commitment to excellence, we provide opportunities for training and development, allowing you to stay at the forefront of the cybersecurity compliance industry. You will be part of a company recognized for its innovative solutions and backed by top venture capitalists, giving you the chance to make a meaningful impact in the field. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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