The Production Services Site Reliability Engineer (SRE) role resides within the Software Delivery organization, which is at the core of the Apple software release process. This role is responsible for applying SRE practices in maintaining Atlassian services, which are used by software engineers and project managers to develop Apple software for delivery to customers around the world. The Atlassian Services team drives reliability and performance engineering of data center applications, instruments observability of services, responds to incident alerts, and reports on SLI/SLO metrics for visibility across the organization. This SRE role is essential in maintaining the production systems of Bitbucket, Confluence, and Jira that are used to deliver the state-of-the-art operating systems, applications, and firmware to Apple customers.
Description
As an Production Services Site Reliability Engineer, responsibilities include:
- Configuration and monitoring of on-prem and cloud-based dependencies
-Automate continuous integration (CI) and continuous delivery (CD) pipelines
- Maintain staging and production environments with goal of maximizing uptimes
- Implement observability of systems for monitoring, alerting, and metrics reporting
- Generate reports regarding service metrics on performance, availability, and reliability - Champion practices regarding change control management and incident response
A successful Production Services Site Reliability Engineer will be expected to:
- Proactively communicate status of Atlassian services to stakeholders and follow through on time-sensitive tasks
- Demonstrate willingness to ask for clarification and increase awareness of the larger context
- Explore solutions to problems, evaluate risk vs reward, then execute best approach
- Communicate asynchronously with a global team across multiple timezones
- Document new processes or update existing documentation pages
- Eager and curious to learn across multiple technology stacks
Minimum Qualifications
B.S. in Computer Science or related work experience
Passion in building reliable, scalable, and performant distributed systems
Understanding of distributed systems w.r.t. application, networking, and security
SRE or Dev/Ops experience in managing customer-facing systems in 24/7 environment Experience in managing and monitoring fleets of *nix systems or container platforms
Preferred Qualifications
Excellent judgment and integrity with ability to make timely and sound decisions
Ability to anticipate the needs of others and adapt to changing conditions
Additional Requirements
Desired, but not required, skills and experiences:
- Experience as SCM administrator (e.g. Github, or similar)
- Experience with container platforms (e.g. Docker, or similar)
- Experience with monitoring and alerting (e.g. Prometheus, Grafana, or similar)
- Experience with data analysis (e.g. Splunk, or similar)
Eeo Content
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
