Technical Support Engineering

Who you are

You have extensive experience in technical support, ideally with a background in managing teams that resolve complex customer issues. Your leadership skills enable you to guide your team effectively, ensuring they deliver exceptional customer service and support. You understand the importance of building trust with customers and have a proven track record of enhancing customer satisfaction through effective problem resolution.

You are familiar with Microsoft’s product portfolio and have the ability to leverage this knowledge to improve customer experiences. Your communication skills are top-notch, allowing you to articulate technical concepts clearly to both technical and non-technical stakeholders. You thrive in a collaborative environment and enjoy working with cross-functional teams to drive product improvements based on customer feedback.

Desirable

Experience with AI technologies is a plus, as you will be involved in initiatives that leverage Microsoft’s AI capabilities to enhance support services. Familiarity with customer relationship management tools and methodologies will also be beneficial in this role.

What you'll do

In this role, you will lead a team of support engineers, providing guidance and support as they troubleshoot and resolve customer technical issues. You will be responsible for managing customer relationships from a support perspective, ensuring that your team delivers a seamless and positive experience. You will also play a key role in driving product improvements based on insights gathered from customer interactions.

You will collaborate closely with product teams to communicate customer feedback and advocate for necessary changes that enhance product usability and performance. Your leadership will help foster a culture of continuous improvement within your team, encouraging them to share knowledge and best practices.

Additionally, you will be involved in training and mentoring team members, helping them develop their technical skills and customer service abilities. You will monitor team performance metrics and implement strategies to improve efficiency and effectiveness in support operations.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a significant impact on customer experiences. You will have access to ongoing training and development opportunities, allowing you to stay current with the latest technologies and support practices. The company values diversity and inclusion, fostering a culture where all employees can thrive and contribute to their fullest potential. You will also enjoy competitive compensation and benefits, reflecting the value of your contributions to the organization.