Product Support Manager, Moderation (International)

Who you are

You have a strong background in product support management, ideally with experience in safety products or moderation systems. You understand the importance of user safety and have worked in diverse regional markets, adapting strategies to meet local needs. Your ability to collaborate with engineering and international partners is key to your success in this role. You are detail-oriented and have a knack for identifying areas for improvement in workflows and processes. You thrive in environments where you can drive change and enhance user experiences. You are passionate about creating safer online environments and have a track record of managing product launches effectively.

What you'll do

As the Product Support Manager at Roblox, you will be responsible for launching and managing regional workflows for content moderation and safety features. You will work closely with the moderation team to identify bugs, feature limitations, and requests, ensuring that our safety products meet the needs of users across various markets. Your role will involve integrating with safety product engineering teams to enhance workflows and scale new features. You will analyze user feedback and operational data to drive improvements and ensure that our safety measures are effective and user-friendly. You will also collaborate with international partners to ensure that our products comply with local regulations and cultural expectations. Your insights will help shape the future of our safety products and contribute to a positive user experience on the platform.

What we offer

At Roblox, you will be part of a mission-driven team that is dedicated to connecting a billion people with optimism and civility. We offer a collaborative work environment where your contributions will have a direct impact on the safety and enjoyment of our users. You will have opportunities for professional growth and development, working alongside talented individuals who are passionate about creating immersive digital experiences. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of human interaction and making a difference in the online community.