Empowering corporate mentorship for effective learning
Together is a corporate mentorship management platform founded in 2018, headquartered in CityPlace, Toronto, ON. The platform streamlines the mentorship lifecycle, facilitating connections among employees at companies like Heineken, Reddit, and 7-Eleven. With $1.7 million in seed funding, Together a...
Together offers competitive salaries and equity packages, 4 weeks of paid vacation, and a comprehensive health, dental, and vision plan through Honeyb...
Together fosters a culture of autonomy and impact, allowing employees to take on significant responsibilities without bureaucratic constraints. The fo...
Together AI • San Francisco
Together AI is hiring a Customer Support Engineer to provide technical support for customers using their AI solutions. You'll tackle complex challenges and collaborate with product and engineering teams. This role requires a strong technical background in AI and customer service.
You have a strong technical background and experience in customer support, particularly in AI solutions. You thrive on solving complex technical challenges and have a passion for ensuring customer success. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You are detail-oriented and can maintain thorough documentation of system configurations and troubleshooting guides. You enjoy collaborating with cross-functional teams to drive improvements based on customer insights. You are adaptable and can work in a fast-paced environment, always aiming to enhance customer satisfaction.
As a Customer Support Engineer at Together AI, you will be the first line of defense for customers using our cutting-edge AI solutions. You will engage directly with customers to resolve complex technical challenges, ensuring they receive swift and effective solutions. Your role will involve becoming a product expert in our Gen AI solutions, serving as the last line of technical defense before issues escalate to the Engineering and Product teams. You will collaborate closely with Engineering, Research, and Product teams to address customer concerns and drive continuous improvement in our offerings. Additionally, you will transform customer insights into actionable items by identifying patterns in support cases and working with teams to influence Together's roadmap. You will also maintain detailed documentation to facilitate knowledge sharing and improve support processes.
Together AI offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with innovative AI technologies and collaborate with talented professionals across various teams. We value your contributions and encourage you to apply even if your experience doesn't match every requirement. We provide a supportive culture that fosters growth and development, ensuring you have the resources needed to excel in your role.
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