Customer Account Manager - Strategic

Who you are

You have a proven track record in account management, ideally within the tech industry, where you've successfully managed enterprise-level clients. Your ability to build and maintain strong relationships is complemented by your strategic mindset, allowing you to develop and execute account strategies that drive customer success. You thrive in a fast-paced environment and are committed to delivering high-quality results. You understand the importance of customer satisfaction and are dedicated to ensuring that your clients achieve their goals with HackerRank's products and services. You are adaptable and can navigate complex challenges while maintaining a focus on measurable outcomes. Your passion for technology and customer success drives you to continuously improve and grow in your role.

What you'll do

In this role, you will own and manage a Book of Business (BoB), driving adoption, retention, and expansion across enterprise customers. You will guide customers through every stage of their journey, from initial adoption to long-term success, ensuring they achieve tangible outcomes with HackerRank. You will maintain full functional and process knowledge of HackerRank products and services, as well as market awareness and knowledge of competitive threats. You will orchestrate internal and customer teams, solving challenges and ensuring that every customer receives the support they need to succeed. Your strategic thinking will be essential as you develop and execute account strategies that connect customer needs with HackerRank's offerings. You will also be responsible for tracking customer metrics and reporting on progress to internal stakeholders, ensuring alignment with company goals.

What we offer

HackerRank offers a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with some of the most innovative companies in the world, helping them to hire and develop top talent. We provide a supportive culture that values collaboration and growth, encouraging you to continuously develop your skills and advance your career. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. We believe in recognizing and rewarding hard work, and you will have access to competitive compensation and benefits as part of our commitment to our employees.