Relationship Account Manager

Who you are

You have 5+ years of work experience, with at least 2+ years in a quota-carrying Account Management or New Business sales role. Your background in SaaS or technology equips you with the skills to manage client relationships end-to-end, ensuring their success and satisfaction. You excel at juggling competing priorities while executing on targets and KPIs, demonstrating a proven track record of hitting sales targets. You understand the complexities of client use cases and can navigate multiple stakeholders effectively.

You are passionate about technology and its ability to deliver business outcomes. Your experience has taught you the importance of retaining and growing clients through a focus on their success. You are adept at upselling and cross-selling, ensuring that clients are aware of the full range of services available to them. You thrive in a hybrid working model and are based in either Austin or Boston, ready to engage with clients both in-person and remotely.

Desirable

Experience in managing a diverse portfolio of clients with complex needs is a plus. Familiarity with the MongoDB ecosystem will help you leverage the right tools and resources to drive client success. You are a proactive communicator, capable of building strong relationships with clients and internal teams alike.

What you'll do

As a Relationship Account Manager at MongoDB, you will act as the primary point of contact for your customer base, focusing on driving long-term partnerships. Your role will involve creating expansion opportunities and fostering client evangelism. You will be responsible for the success, education, and enablement of your clients, ensuring they are fully equipped to utilize MongoDB's offerings effectively. You will manage upsell and cross-sell opportunities, as well as renewals, ensuring that your clients see the value in their partnership with MongoDB.

You will collaborate closely with internal teams to address client needs and provide tailored solutions. Your ability to understand complex use cases will be crucial in helping clients navigate their challenges and achieve their goals. You will track and report on client success metrics, using data to inform your strategies and drive improvements.

What we offer

MongoDB offers a competitive salary and benefits package, including parental leave, fertility and adoption assistance, and mental health counseling. You will have access to a 401(k) plan and comprehensive health benefits. The base salary range for this role in the U.S. is $101,254.40. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.