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Agoda, headquartered in Singapore, is a leading online travel agency specializing in accommodation booking. With over 2 million properties listed globally, Agoda serves millions of customers, offering competitive pricing and a user-friendly platform. The company is a subsidiary of Booking Holdings, ...
Agoda offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from travel discounts and a...
Agoda fosters a culture focused on data-driven decision-making and customer-centric innovation. The company values diversity and encourages employees ...
Agoda • Seoul
Agoda is hiring a Customer Experience Specialist who will provide in-person support to travelers in Seoul. This role requires fluency in Korean and a commitment to delivering excellent customer service.
You are a dedicated individual with a passion for travel and a strong commitment to customer service. As a Korean speaker, you excel in communicating effectively with customers, ensuring their needs are met promptly and efficiently. You thrive in a fast-paced environment and are adaptable to the ever-changing landscape of the travel industry. Your ability to empathize with customers and provide real-time assistance makes you a valuable asset to the Agoda team. You understand the importance of fostering positive relationships and are eager to contribute to a diverse and dynamic team.
Experience in customer service or support roles is a plus, as is familiarity with the travel industry. You are open to learning and growing within the company, embracing the opportunity to develop your skills further.
In this role, you will be responsible for providing exceptional customer support to travelers, addressing inquiries and resolving issues in a timely manner. You will assist customers with their bookings, ensuring they have a seamless experience from start to finish. Your role will involve collaborating with various teams to enhance the customer journey and improve service delivery. You will also be expected to stay updated on Agoda's offerings and policies to provide accurate information to customers. Your contributions will help Agoda maintain its reputation for outstanding customer service in the travel industry.
Agoda offers a supportive work environment where you can grow your career in the travel sector. You will be part of a diverse team that values collaboration and innovation. The company provides opportunities for professional development and encourages employees to share their ideas and insights. You will enjoy a competitive salary and benefits package, along with the chance to work in a vibrant city like Seoul, where you can immerse yourself in the local culture while helping travelers from around the world.
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