Sr. Software Engineer (Backend)

Who you are

You have 5+ years of backend engineering experience, building robust production systems that scale effectively. You’ve owned services from design through deployment and have navigated the complexities of debugging distributed systems. Your expertise in Java is complemented by a strong understanding of backend architecture and best practices.

You are familiar with AI technologies and understand how they can be integrated into customer experience solutions. You thrive in collaborative environments, working closely with cross-functional teams to deliver high-quality software that meets customer needs. Your problem-solving skills enable you to tackle challenges head-on, ensuring that every aspect of the backend system operates seamlessly.

You value continuous learning and are always looking for ways to innovate and improve processes. You embrace curiosity and are eager to experiment with new technologies that can enhance the customer experience. Your commitment to excellence drives you to deliver high-quality code and contribute to a culture of integrity and respect.

Desirable

Experience with cloud platforms such as AWS or Azure would be a plus, as would familiarity with CI/CD practices. You may also have experience in testing frameworks and methodologies that ensure the reliability of backend services. A background in AI or machine learning would be beneficial, given Cyara's focus on AI-powered solutions.

What you'll do

As a Senior Backend Engineer at Cyara, you will play a crucial role in developing and optimizing the backend systems that power our AI-driven customer experience assurance platform. You will design and implement APIs that facilitate seamless integration across various channels, ensuring that our solutions are robust and scalable.

You will collaborate with product managers, frontend engineers, and AI specialists to define system requirements and translate them into technical specifications. Your role will involve writing clean, maintainable code and conducting thorough code reviews to uphold our high standards of quality.

You will also be responsible for monitoring system performance and troubleshooting issues as they arise, ensuring that our services remain reliable and efficient. Your insights will help shape the technical direction of our projects, and you will have the opportunity to mentor junior engineers, sharing your knowledge and expertise to foster their growth.

What we offer

At Cyara, we offer a dynamic work environment where innovation and excellence are at the forefront of everything we do. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on customer experience across the globe. We value diversity and inclusivity, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to eradicate bad customer experiences and deliver exceptional solutions to our clients.