Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Who you are

You have a strong background in Salesforce solutions, with a focus on integrating AI technologies to enhance customer experiences. Your experience includes working with Salesforce Einstein and Service Cloud Voice, allowing you to craft intelligent solutions that drive business transformation. You are adept at leveraging Amazon Connect and Agentforce to streamline workflows and improve operational efficiency. Your collaborative spirit enables you to work effectively with cross-functional teams, ensuring that innovative strategies are implemented successfully. You are passionate about pushing the boundaries of technology and are eager to contribute to the future of AI-powered solutions. You understand the importance of data-driven decision-making and are skilled at utilizing predictive analytics to inform your strategies.

Desirable

Experience with conversational AI and advanced AI-powered bots is a plus, as is familiarity with generative AI technologies. You thrive in environments that encourage creativity and innovation, and you are always looking for ways to improve processes and outcomes. Your ability to celebrate team successes and foster a positive work culture is essential to your approach.

What you'll do

In this role, you will be at the forefront of developing advanced AI-powered solutions that revolutionize customer interactions. You will collaborate with a team of experts to design and implement strategies that leverage Salesforce technologies, ensuring that clients receive tailored solutions that meet their unique needs. Your responsibilities will include integrating Salesforce Einstein and Service Cloud Voice into existing workflows, enhancing the overall customer experience. You will also work on developing predictive analytics capabilities that empower organizations to make informed decisions based on real-time data. As a key player in the team, you will contribute to the ongoing development of Agentforce, ensuring that it remains a leading solution in the market. You will engage with clients to understand their challenges and provide innovative solutions that drive results. Your role will also involve mentoring junior team members, sharing your knowledge and expertise to help them grow in their careers.

What we offer

At NeuraFlash, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can thrive and make a meaningful impact. You will have the opportunity to work on cutting-edge technologies and contribute to projects that shape the future of AI in business. We celebrate our successes together and foster a culture of fun and engagement, ensuring that while we work hard, we also take time to enjoy our achievements. Join us in redefining the future of business through AI and groundbreaking technologies.