Technical Support Engineer - Level 1

Who you are

You have a strong background in customer service, particularly in the IT sector, and are eager to contribute to a team that prioritizes customer satisfaction. Your experience has equipped you with the skills to handle technical inquiries and provide effective solutions to clients. You understand the importance of meeting and exceeding key performance indicators (KPIs) and are committed to delivering exceptional support. You thrive in a collaborative environment and are ready to engage with customers to ensure their needs are met. Your proactive approach to problem-solving and your ability to communicate effectively will be key to your success in this role.

What you'll do

As a Technical Support Engineer - Level 1 at Kaseya, you will be responsible for providing top-notch support to our customers. You will engage with clients to understand their technical issues and guide them through troubleshooting processes. Your role will involve documenting customer interactions and solutions to ensure a seamless support experience. You will work closely with other team members to escalate complex issues and contribute to the continuous improvement of our support services. Your goal will be to ensure customer delight by resolving issues efficiently and effectively, thereby enhancing the overall customer experience with Kaseya's products.

What we offer

Kaseya offers a dynamic work environment where you can grow your skills and advance your career in technical support. You will be part of a team that values collaboration and innovation, and you will have the opportunity to work with cutting-edge technologies in IT infrastructure and security management. We provide comprehensive training to help you succeed in your role and support your professional development. Additionally, you will enjoy a culture that encourages feedback and recognizes the contributions of every team member. Join us at Kaseya and be part of a company that is changing lives through technology.