Product Support Analyst - Spring 2026 Co-op

Who you are

You are an individual eager to dive into the world of product support, ready to tackle complex technical issues that arise in a cloud-based educational environment. You possess a keen analytical mindset and are comfortable working with various technologies to assist users effectively. Your communication skills are strong, allowing you to convey technical information clearly to both technical and non-technical stakeholders. You are a team player who thrives in collaborative settings and is excited about contributing to a mission-driven organization. You are adaptable and willing to learn, understanding that the landscape of education technology is constantly evolving.

What you'll do

As a Product Support Analyst, you will be at the forefront of ensuring customer satisfaction by resolving technical issues related to D2L's products. You will engage with users to understand their challenges and provide timely solutions, enhancing their experience with the platform. Your role will involve troubleshooting problems, documenting solutions, and collaborating with engineering teams to escalate issues when necessary. You will also participate in training sessions to stay updated on product features and improvements, ensuring you can provide the best support possible. Your contributions will help shape the future of education technology, making a meaningful impact on learners and educators alike.

What we offer

D2L offers a supportive work environment where you can grow your skills and contribute to a transformative mission. You will have access to employee wellbeing programs, including mental health services and financial planning resources. The company promotes a healthy work-life balance with initiatives like paid volunteer days and wellness reimbursements. You will also enjoy a competitive benefits package and the opportunity to work in a dog-friendly office, fostering a positive and inclusive workplace culture.