Senior CRM Executive - Admin Services

Who you are

You are a detail-oriented and curious professional with a strong commercial focus, looking to take the next step in your career as a Senior CRM Executive. With a background in customer relationship management, you thrive on building automation and analyzing results to drive business performance. You are comfortable collaborating with immediate stakeholders to communicate the story of performance and are eager to contribute to the rapid expansion of Tide's product areas.

You possess a keen understanding of CRM systems and their impact on business operations. Your analytical mindset allows you to interpret data effectively, enabling you to make informed decisions that enhance customer engagement and satisfaction. You are proactive in identifying opportunities for improvement and are passionate about leveraging technology to streamline processes.

Desirable

Experience in a fast-paced environment and familiarity with SMEs will be advantageous. You are adaptable and open to learning new tools and methodologies that can enhance your effectiveness in the role. A background in marketing or communications will also be beneficial as you work to create and support Tide's communications program.

What you'll do

As a Senior CRM Executive at Tide, you will play a pivotal role in developing and expanding the communications program that supports the company's growth objectives. You will be responsible for creating engaging content that resonates with SMEs and drives user engagement. Your role will involve collaborating with various teams to ensure that the messaging aligns with Tide's overall strategy and objectives.

You will analyze performance metrics to assess the effectiveness of communication strategies and make data-driven recommendations for improvement. Your insights will help shape future campaigns and initiatives, ensuring that Tide remains at the forefront of the small business banking market.

In addition to content creation, you will work on building automation processes that enhance operational efficiency. This will involve leveraging CRM tools to streamline workflows and improve customer interactions. You will also be tasked with monitoring industry trends and competitor activities to identify new opportunities for Tide's offerings.

What we offer

At Tide, you will be part of a diverse and inclusive team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that make a difference for SMEs.

We believe in fostering a culture of continuous learning and development, providing you with the resources and support you need to succeed. Join us in transforming the small business banking market and making a positive impact on the lives of our members.