Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer doors seamlessly.
We are looking for candidates that are action-oriented, focused on identifying and addressing customer issues for the Amazon Warehousing & Distribution org. This is an opportunity to work in a startup like environment within Amazon and we seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.
Successful candidates will demonstrate Customer Obsession and Ownership on every contact. They will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.
Key job responsibilities
*Respond to and triage incoming work requests within standard service level agreements (SLAs).
* Communicate effectively and efficiently with stakeholders
* Drive improvements in standardized processes related to escalation process management.
* Assist with the definition and design of tools, standard operating procedures and processes
* Proactively take the lead on coordinating works during an escalation
* Monitor the work queue to prioritize appropriately.
* Identify and share best practices on tools, services and knowledge across Service Associates. - 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce- 2+ years of customer service experience.
- Problem ticketing, incident management, and issue escalation experience.
- Advanced Analytical skills such as advanced Excel or other statistical tools.
- A drive to dig into the details of a system or process to solve customer problems.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
