The all-in-one cryptocurrency trading platform
OKX is a leading cryptocurrency exchange headquartered in Mahe, Seychelles, serving over 50 million active users across 180 countries. The platform offers a comprehensive suite of services, including crypto trading, NFT marketplaces, and decentralized finance (DeFi) products. With a commitment to se...
OKX provides a comprehensive insurance package covering medical, dental, vision, disability, and life insurance. Employees enjoy paid parental leave, ...
OKX fosters a culture focused on accessibility in cryptocurrency trading, aiming to demystify the crypto space for users of all levels. The company va...
OKX • Belarus (Remote)
OKX is seeking a Senior Customer Support Agent who speaks Russian to assist global customers with inquiries and issues. You'll engage with customers through various channels and collaborate with internal teams to enhance service quality. This role requires strong communication skills and a customer-centric approach.
You have experience in customer service, ideally within the tech or finance sectors, and possess excellent communication skills in Russian and English. You are adept at handling inquiries and resolving issues efficiently, ensuring a positive customer experience. You thrive in a fast-paced environment and are comfortable using various communication channels, including live chat, email, and voice. Your ability to collaborate with internal teams, such as product managers and marketing, allows you to effectively address customer feedback and improve service delivery.
Experience in the cryptocurrency or fintech industry is a plus, as is familiarity with customer support tools and platforms. You are proactive in seeking solutions and have a strong understanding of the company's products and services, enabling you to provide informed assistance to customers.
In this role, you will interact with customers to address their inquiries and problems in real-time, providing quick responses through live chat and maintaining professionalism in all communications. You will follow up on help requests via email and ensure that customer feedback is communicated to relevant stakeholders. Your responsibilities will include maintaining a strong understanding of company products to effectively communicate their features and benefits to customers. You will also collaborate with internal teams to address complaints and feedback related to websites, products, platforms, and services, ensuring that customer concerns are resolved promptly and effectively.
At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to grow your skills and advance your career in the rapidly evolving cryptocurrency industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.
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