Manager I, Professional Services

Who you are

You have a strong background in project management, ideally with experience in professional services or implementation roles. You understand the nuances of leading teams and ensuring that projects are completed on time and within budget. Your technical acumen allows you to guide your team effectively, particularly in areas like data preparation and product configuration. You are a mentor at heart, eager to support your team in overcoming technical challenges and achieving high customer satisfaction. You thrive in a collaborative environment, working cross-functionally to ensure that all aspects of the implementation process are aligned with customer needs. Your communication skills are top-notch, allowing you to articulate complex ideas clearly to both technical and non-technical stakeholders.

Desirable

Experience in the public sector or with ERP solutions is a plus, as is familiarity with AI technologies. You are comfortable with data analysis and can leverage insights to improve implementation processes. A background in customer service or client-facing roles will help you excel in this position.

What you'll do

As the Manager I, you will lead a team of Implementation Analysts and Consultants, overseeing the deployment of OpenGov solutions across various public sector organizations. Your role will involve project oversight, ensuring that implementations are completed on time and meet quality standards. You will mentor your team, providing guidance on technical problem-solving and best practices in implementation. Collaboration is key, as you will work closely with other departments to ensure a seamless experience for customers. You will also be responsible for documenting workflows and preparing data for successful implementations. Your leadership will help foster a culture of excellence within your team, driving continuous improvement in implementation standards.

What we offer

OpenGov offers a performance-based culture where your contributions are recognized and rewarded. You will have the opportunity to make a significant impact on the public sector by helping organizations operate more efficiently. We provide a supportive environment that encourages innovation and collaboration. You will have access to professional development opportunities to enhance your skills and advance your career within the company. Join us in our mission to power more effective and accountable government, making a difference in communities across the U.S.