Technical Support Representative (Onsite)

Who you are

You are a dedicated individual with a passion for helping others and a knack for troubleshooting technical issues. You thrive in a customer-focused environment and are eager to learn about hardware and software solutions. Your communication skills are top-notch, allowing you to effectively assist customers through email and phone interactions. You understand the importance of meeting performance and quality goals, and you take pride in delivering exceptional service. You are adaptable and can work well in a hybrid setting, collaborating with your team both onsite and remotely. You are committed to continuous growth and are excited about contributing to a mission that matters.

What you'll do

As a Technical Support Representative at Axon, you will be responsible for providing first-class technical support to our customers. You will troubleshoot and resolve technical issues related to our products, which may include hardware and software inquiries. Your role will involve communicating with customers through various channels, ensuring that their concerns are addressed promptly and effectively. You will work closely with your team to meet or exceed performance and quality goals, contributing to the overall success of the technical support department. You will also have the opportunity to learn about our ecosystem of devices and cloud software, enhancing your technical knowledge and skills.

What we offer

At Axon, you will be part of a mission-driven company that values teamwork and collaboration. We offer a supportive work environment where you can grow and develop your skills. Our hybrid work schedule allows for flexibility, with onsite collaboration from Monday to Thursday and remote work on Fridays. You will have the chance to connect with diverse perspectives and contribute to meaningful change in society. Join us and be a force for good in the world of safety and justice.