Empowering SMBs with all-in-one marketing tools
Wishpond, headquartered in Downtown Vancouver, BC, is a leading digital marketing suite that provides SMBs with tools for advertising, lead generation, promotion, and sales conversion. With over 3,000 customers, including notable brands like The Home Depot and Shopify, Wishpond has successfully expa...
Wishpond offers an employee stock option plan, catered Friday lunches, and a variety of snacks and coffee in the office. Employees also enjoy a suppor...
Wishpond fosters a culture focused on empowering SMBs through innovative marketing solutions. The company values strategic growth through acquisitions...
Wishpond • Mexico
Wishpond is seeking a Solutions Architect to lead onboarding sessions and guide clients in configuring AI agents. This fully remote role requires strong communication skills and a focus on customer success.
You have experience in a customer-facing role, ideally as a Solutions Architect or in a similar capacity, where you've successfully guided clients through technical setups. You possess excellent communication skills, enabling you to effectively educate customers on best practices and configurations. Your ability to translate complex technical concepts into understandable terms is a key strength, allowing you to build strong relationships with clients. You are proactive in ensuring customer satisfaction and are committed to helping clients achieve their business goals through effective use of technology. You thrive in a collaborative environment, working closely with sales and customer success teams to enhance the onboarding experience. You are adaptable and can work independently in a fully remote setting, managing your time effectively to meet client needs.
In this role, you will lead onboarding sessions that demonstrate how to set up, configure, and manage AI agents for clients. You will educate customers on best practices and recommended configurations, ensuring they understand how to effectively utilize the platform. Your responsibilities will include helping clients translate their business goals into clear agent structures, prompts, workflows, and inputs. You will act as a bridge between sales, technical account managers, and customer success, owning the onboarding experience from kickoff through handoff. Your goal is to ensure customers leave onboarding confident, informed, and aligned with platform standards. You will collaborate with the Customer Success Department to drive the overall success of SalesCloser.ai, ensuring that clients are satisfied and able to leverage the platform to its fullest potential.
SalesCloser.ai offers a fully remote work environment, allowing you to work from anywhere in the world. You will be part of a dynamic team that values collaboration and innovation. We provide opportunities for professional growth and development, ensuring you have the resources needed to succeed in your role. Our culture emphasizes inclusivity and support, fostering an environment where all team members can thrive. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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