Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Product Operations Manager for Coupang Eats in Seoul to oversee content management and improve customer ordering experiences. This role requires over 5 years of service operations experience and proficiency in Japanese.
You have over 5 years of experience in service operations, management, or operations, demonstrating a strong ability to build processes and improve efficiency. Your analytical thinking allows you to organize and interpret unstructured data effectively, ensuring that content quality is maintained across platforms. You are adept at managing multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high standards. Proficiency in Japanese is essential for this role, enabling you to communicate effectively with stakeholders and partners in Japan. Experience in team leadership and organizational management is a plus, as you will be expected to guide and support your team in achieving operational goals.
In this role, you will be responsible for establishing and improving operational processes for content quality management within Coupang Eats. You will oversee the end-to-end operation of store registrations, ensuring that essential information is accurately and promptly registered and verified. Your focus will be on maintaining competitive and healthy content that enhances the customer experience on the Coupang Eats app. You will identify and address any store or content information that could hinder customer ordering experiences, continuously seeking improvements to optimize the process. Collaboration with various teams will be crucial as you work to enhance the quality of store information, ultimately driving better order experiences for customers. You will also be involved in developing guidelines for content registration and management, ensuring that all team members adhere to best practices.
Coupang provides a dynamic work environment where innovation and entrepreneurship are encouraged. You will have the opportunity to work alongside experts in various fields, contributing to the growth of Coupang Eats, one of the fastest-growing delivery platforms in South Korea. The company values personal and professional growth, offering resources and support to help you develop your skills and advance your career. As part of a rapidly expanding organization, you will play a key role in shaping the future of food delivery in Korea, making a significant impact on customer satisfaction and business success.
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