Marketplace Operations Coordinator

Who you are

You are detail-oriented and organized, thriving in fast-paced environments where you can balance hands-on operational tasks with light data analysis. You understand the importance of vendor support and communication, proactively reaching out to vendors regarding unfulfilled orders, delays, and quality issues. Your ability to identify trends and opportunities for improvement will be key in providing a seamless platform experience for vendors and end users alike. You are comfortable acting as the primary point of contact for vendor escalations, ensuring that all issues are addressed promptly and effectively.

Desirable

Experience in marketplace operations or a related field would be beneficial, as would familiarity with education programs or vendor management. You are a collaborative team player who enjoys turning ideas into action and making a tangible impact on the business as it scales. Your communication skills allow you to effectively liaise with vendors and internal teams, ensuring that everyone is aligned and informed.

What you'll do

In this role, you will support the day-to-day operations of Odyssey's marketplaces, which serve families participating in state-funded education programs. You will ensure smooth vendor participation by managing communications and addressing any issues that arise. Your responsibilities will include monitoring product and service offerings to ensure accuracy and timeliness in order fulfillment. You will analyze operational data to identify trends and areas for improvement, contributing to the overall efficiency of the marketplace. You will work closely with the Marketplace Operations Manager to implement strategies that enhance vendor experience and operational effectiveness.

What we offer

Joining Odyssey means being part of a mission-driven organization dedicated to making a significant impact in education across the U.S. You will have the opportunity to work in a collaborative environment with a team that values innovation and creativity. Odyssey is well-capitalized, with backing from leading technology investors, providing a stable foundation for growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.