Manager, Product Support Operations - Top Startups

Who you are

You have a strong operational background with experience in building and scaling new teams from the ground up. You are passionate about process improvement and innovation, and you have a proven track record of identifying and remediating quality gaps in team performance. Your experience in service delivery within a high-growth technology company has equipped you with the skills necessary to lead teams effectively, especially in multi-channel support environments. You thrive in collaborative settings and are dedicated to enhancing user experience through operational excellence.

What you'll do

As the Manager of Product Support Operations at Stripe, you will lead the Product Support team to ensure that users receive fast, reliable, and high-quality support across Stripe’s growing suite of products. You will partner closely with cross-functional teams to solve complex issues and continuously improve support workflows. Your role will involve overseeing the operational aspects of support, ensuring that the team meets performance metrics and delivers exceptional service. You will also be responsible for developing strategies to enhance team performance and user satisfaction, fostering a culture of collaboration and inclusivity within the team. You will play a key role in shaping the future of support operations at Stripe, contributing to the mission of increasing the GDP of the internet.

What we offer

At Stripe, you will be part of a vibrant community dedicated to reshaping the financial landscape for businesses worldwide. We prioritize collaboration, innovation, and excellence in our work environment. You will have the opportunity to work in a mission-driven community that values craft and beauty in our creations while celebrating successes together. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.