Senior VIP Manager, LATAM

Who you are

You have a proven track record in managing high-value client relationships, particularly in the LATAM region. Your experience includes cultivating and strengthening relationships through consistent communication and rapport-building efforts. You are adept at analyzing client behavior to identify unspoken needs and preparing key customer analysis reports. Your ability to develop and implement customer service processes and systems is essential for this role. You are fluent in Spanish and understand the cultural nuances of the LATAM market, allowing you to connect effectively with clients. You thrive in a fast-paced environment and are motivated by the opportunity to shape VIP strategies that drive growth.

Desirable

Experience in the crypto or financial services industry is a plus. Familiarity with customer relationship management tools and data analysis techniques will enhance your effectiveness in this role. You are a proactive problem solver who can anticipate client needs and deliver exceptional service. A background in sales or business development will also be beneficial as you work to expand OKX's footprint in the region.

What you'll do

In this role, you will manage relationships with Spanish LATAM VIP clients, ensuring their needs are met and expectations exceeded. You will cultivate and strengthen these relationships through consistent communication and rapport-building efforts. Your responsibilities will include developing and implementing customer service processes and systems, including management rules and monitoring of key customer status. You will analyze client behavior to identify unspoken needs and prepare key customer analysis reports that inform strategic decisions. Collaboration with stakeholders across the organization will be crucial as you work to enhance the VIP experience and drive growth in high-value markets.

What we offer

At OKX, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team that is passionate about reshaping the future of crypto. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to provide millions with access to crypto trading and decentralized applications, and be part of a company that values integrity, teamwork, and getting things done.