Specialist, Premium Support (Korean)

Who you are

You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of customer service. You possess strong communication skills in both English and Korean, both spoken and written, and have a hospitable and analytical mindset. Your problem-solving abilities and customer service expertise make you adaptable and responsive in a fast-paced environment. You thrive under pressure while remaining flexible, proactive, and resourceful, demonstrating a high level of professionalism.

Desirable

Experience in customer service or support roles is a plus, especially in hospitality or tech industries. Familiarity with the Airbnb platform and its community dynamics will help you excel in this role.

What you'll do

As a CS Specialist in Premium Support, you will function on the front line, interacting directly with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community, including the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users. Your role will involve analyzing customer needs, addressing inquiries, and resolving issues efficiently. You will collaborate with various teams to enhance the customer experience and contribute to the continuous improvement of our support processes.

What we offer

Airbnb is committed to inclusion and belonging, encouraging diverse ideas that foster innovation and engagement. You will be part of a supportive team that values your contributions and offers opportunities for professional growth. We provide a dynamic work environment where you can develop your skills and make a meaningful impact on our community. Join us in creating memorable experiences for our users and helping them connect with unique stays and experiences around the world.