ASE Observability SRE Manager

Who you are

You have 5+ years of experience in Site Reliability Engineering, with a proven track record of managing teams and improving system reliability. Your expertise in cloud infrastructure, particularly with AWS, allows you to design and implement scalable solutions that meet the demands of millions of users. You are skilled in containerization technologies such as Docker and orchestration tools like Kubernetes, enabling you to streamline deployment processes and enhance service availability.

Your background includes a deep understanding of monitoring and observability tools, particularly Prometheus and Grafana, which you use to ensure that systems are running optimally and to quickly identify and resolve issues. You are a strong communicator and collaborator, able to work effectively with cross-functional teams to drive improvements and foster a culture of reliability within the organization.

You are passionate about mentoring and developing your team, providing guidance and support to help them grow in their roles. You understand the importance of a positive team dynamic and strive to create an environment where everyone feels valued and empowered to contribute.

Desirable

Experience with incident management and response, including the development of playbooks and runbooks, is a plus. Familiarity with CI/CD practices and tools will further enhance your ability to lead the team in delivering high-quality services.

What you'll do

As the Site Reliability Engineering Manager for the Cloud Monitoring Team at Apple, you will lead a dedicated group focused on ensuring the reliability and performance of Apple Services. Your responsibilities will include overseeing the design and implementation of monitoring solutions that provide deep insights into system health and performance. You will work closely with software developers to integrate observability into the development lifecycle, ensuring that all services are built with reliability in mind.

You will be responsible for establishing best practices for incident management, including defining processes for incident response and post-mortem analysis. Your leadership will guide the team in proactively identifying potential issues and implementing solutions to mitigate risks before they impact users.

Collaboration is key in this role, as you will partner with various teams across Apple to drive initiatives that enhance service reliability. You will also be involved in capacity planning and performance tuning, ensuring that systems can handle increasing loads while maintaining high availability.

Your role will include mentoring team members, providing them with the tools and knowledge they need to succeed in their roles. You will foster a culture of continuous improvement, encouraging team members to share ideas and innovate in their approaches to reliability engineering.

What we offer

Apple offers a dynamic work environment where innovation thrives. You will have the opportunity to work on cutting-edge technologies and contribute to products that impact millions of users worldwide. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to create exceptional experiences for our customers and leave the world better than we found it.