Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • San Jose, California, USA
Zscaler is hiring a Staff Escalation Engineer (DevOps) to enhance their cloud security platform. You'll work on complex challenges in cybersecurity and collaborate with a high-performing team. This role requires expertise in DevOps practices.
You have extensive experience in escalation engineering, particularly in a DevOps environment — you've navigated complex technical issues and provided solutions that enhance system reliability and performance. Your background includes a strong understanding of cloud security principles and practices, enabling you to effectively address customer concerns and technical challenges. You thrive in collaborative settings, working closely with cross-functional teams to ensure seamless integration and deployment of solutions. Your communication skills are top-notch, allowing you to articulate technical concepts to both technical and non-technical stakeholders. You are driven by a commitment to customer satisfaction and are adept at managing high-pressure situations with a calm and analytical approach. You understand the importance of continuous improvement and are always looking for ways to optimize processes and enhance service delivery.
Experience with cloud-native architectures and a solid grasp of Zero Trust security models would be advantageous. Familiarity with incident management tools and practices is also a plus, as is a background in cybersecurity or related fields.
As a Staff Escalation Engineer at Zscaler, you will be at the forefront of our customer support operations, tackling escalated issues that require deep technical expertise. You will work closely with engineering teams to identify root causes of complex problems and develop effective solutions that enhance our cloud security platform. Your role will involve analyzing system performance metrics and customer feedback to drive improvements in our services. You will also be responsible for creating and maintaining documentation that outlines troubleshooting procedures and best practices for both internal teams and customers. Collaboration is key in this role, as you will partner with product management and engineering to influence product development based on customer needs and technical challenges encountered in the field. You will lead initiatives aimed at improving the overall customer experience and ensuring that our solutions meet the highest standards of quality and reliability.
At Zscaler, we foster a culture of innovation and accountability, where your contributions directly impact our mission to secure digital transformation for our customers. We provide a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a dynamic team that values transparency and constructive debate, allowing you to share your ideas and insights freely. Our commitment to diversity and inclusion means that we welcome candidates from all backgrounds and experiences. Join us in shaping the future of cybersecurity and making a positive difference on a global scale.
Apply now or save it for later. Get alerts for similar jobs at Zscaler.
