Solution Architect

Who you are

You have a strong background in solution architecture, with experience in gathering technical business requirements and constructing implementation plans. Your ability to analyze feasibility using available APIs is crucial, as is your skill in articulating complex technical solutions to non-technical audiences. You thrive in collaborative environments and are comfortable interacting with clients over the phone, via web conferences, and in person. Your excellent verbal and written communication skills enable you to convey ideas clearly and effectively.

You are adaptable and eager to learn, particularly when it comes to mastering Five9's core technologies. You understand the importance of applying these technologies at a software development level, and you are committed to leading software development resources in the design, development, and deployment of custom solutions. Your experience in project management allows you to accurately estimate development and delivery timelines, ensuring successful realization of the end product.

Desirable

Experience with cloud contact center software or similar technologies is a plus. Familiarity with customer integration projects and a proven track record of delivering solutions that enhance customer experience will set you apart. You are a team player who values diversity and inclusion, contributing to a culture that empowers everyone to be their authentic selves.

What you'll do

As a Solution Architect at Five9, you will be integral to our professional services team, working on short-term development projects that range from a few days to several weeks. Your primary responsibility will be to gather customer integration requirements and analyze the feasibility of solutions using available APIs. You will design, develop, and implement these solutions, ensuring they meet the unique needs of our customers.

You will collaborate closely with clients to understand their challenges and provide tailored solutions that enhance their customer experience. Your role will involve leading software development resources, guiding them through the design and development process, and ensuring that the final product aligns with customer expectations. You will also be responsible for communicating project progress and outcomes to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

In addition to technical responsibilities, you will play a key role in fostering a team-first culture within Five9. You will celebrate diversity and contribute to an inclusive environment where all team members feel empowered to share their perspectives and ideas. Your ability to articulate complex technical concepts in a way that resonates with non-technical audiences will be essential in building strong relationships with clients and stakeholders.

What we offer

At Five9, we offer a collaborative and innovative work environment where you can thrive. You will have the opportunity to work with cutting-edge cloud technologies and contribute to projects that make a real impact on customer experience. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Our team is dedicated to supporting your professional growth and development, providing you with the resources and opportunities to succeed in your role. Join us in bringing joy to customer experience and be part of a team that celebrates authenticity and innovation.