The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Chicago, Illinois
Intercom is seeking a Customer Success Manager to drive product adoption and enhance customer experiences using AI-powered solutions. You'll focus on helping customers leverage the Intercom Customer Service Suite, particularly the AI agent Fin. This role requires experience in customer success and a passion for AI technologies.
You have a strong background in customer success management, ideally with 3-5 years of experience in a technology-driven environment. You understand the importance of customer engagement and are skilled at building relationships that foster trust and loyalty. Your experience with AI technologies, particularly in customer service, gives you a unique perspective on how to drive product adoption effectively. You are data-driven, using metrics to guide your decisions and improve customer outcomes. You thrive in collaborative environments, working closely with cross-functional teams to ensure customers receive the best possible support and guidance. You are passionate about helping businesses succeed and are excited about the potential of AI to transform customer experiences.
As a Customer Success Manager at Intercom, you will be responsible for driving the adoption of our AI-powered customer service solutions. You will work closely with customers to understand their needs and help them integrate our products into their operations. Your role will involve providing training and support to ensure customers can leverage the full capabilities of the Intercom Customer Service Suite. You will analyze customer usage data to identify opportunities for improvement and proactively address any challenges they may face. You will collaborate with product and engineering teams to relay customer feedback and contribute to product enhancements. Additionally, you will develop best practices and resources to help customers maximize their success with our solutions. Your goal is to ensure that every customer experiences the value of our products and achieves their desired outcomes.
Intercom offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technologies and be part of a team that is shaping the future of customer service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes inclusivity and support, ensuring that every team member can thrive and contribute to our mission of delivering exceptional customer experiences.
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