Precision diagnostics for better disease detection
BillionToOne, headquartered in Menlo Park, CA, is a precision diagnostics company specializing in molecular counting technology. Their proprietary Quantitative Counting Templates (QTC) enable accurate DNA molecule counting at the single-count level, enhancing disease detection capabilities. With $43...
BillionToOne offers a comprehensive suite of benefits, including generous equity packages, paid medical and parental leaves, and a retirement savings ...
BillionToOne fosters an open and transparent culture, highlighted by weekly Town Hall meetings. The company values strategic thinking and prioritizes ...
BillionToOne • Union City, CA
BillionToOne is seeking a Client Services Associate in Oncology to provide exceptional service and support to customers in the healthcare sector. This role is pivotal in ensuring client satisfaction and requires strong communication skills.
You are a motivated individual eager to make a difference in the field of molecular diagnostics. With a strong commitment to customer service, you thrive in environments where collaboration and transparency are key. You understand the importance of building trust with clients and are passionate about contributing to life-changing healthcare solutions. Your ability to communicate effectively with diverse stakeholders, including physicians and oncology clinics, sets you apart. You are adaptable and ready to learn, embracing the challenges that come with a role in a fast-paced healthcare environment.
Experience in customer service or client-facing roles is a plus, but not required. A background in healthcare or life sciences can enhance your understanding of the industry and its unique challenges. You are open to feedback and eager to develop your skills further, contributing to a culture of continuous improvement.
As a Client Services Associate, you will be the face of BillionToOne for our customers, providing exceptional support and service. You will engage with clients to understand their needs and ensure they have a positive experience with our products and services. Your role will involve answering inquiries, resolving issues, and facilitating communication between clients and internal teams. You will also assist in onboarding new clients, ensuring they are well-informed about our offerings and how to utilize them effectively. Your contributions will help drive customer satisfaction and loyalty, ultimately supporting our mission to transform healthcare.
At BillionToOne, you will join a team of passionate innovators dedicated to making a difference in healthcare. We offer a supportive work environment where your ideas and contributions are valued. You will have opportunities for professional growth and development, with access to training and resources to enhance your skills. Our culture emphasizes collaboration and transparency, allowing you to work closely with talented professionals across various disciplines. Join us in our mission to redefine what's possible in molecular diagnostics and make a meaningful impact on patients' lives.
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