Director/Sr. Manager, Sales Engineering

Who you are

You have a proven track record in sales engineering or technical account management, with a strong focus on customer success and technical adoption. Your experience includes leading teams and fostering a culture of proactive problem-solving and superior customer satisfaction. You understand the importance of building strong technical relationships with enterprise clients and have a knack for translating complex technical needs into actionable solutions. You are skilled in mentoring and coaching team members, helping them grow in their roles while ensuring they deliver exceptional service to customers. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on customer outcomes.

Desirable

Experience in a manufacturing or technology-driven environment is a plus, as is familiarity with digital marketplaces. You may also have a background in solution architecture, which will help you guide your team in providing deep technical consulting and onboarding for clients. A strong understanding of technical integrations and platform utilization will set you apart in this role.

What you'll do

As the Lead Technical Account Manager at Xometry, you will be responsible for leading and developing a team of Technical Account Managers. Your primary focus will be on ensuring that enterprise customers successfully adopt and utilize Xometry's platform post-sale. You will own the technical relationship with key accounts, guiding your team in providing seamless onboarding and integration support. You will also play a critical role in solution architecture, helping clients realize the full value of Xometry's services. Your leadership will foster a culture of technical depth and proactive problem-solving, ensuring that your team is equipped to handle complex customer needs effectively. You will collaborate closely with sales and product teams to align customer feedback with product development, driving continuous improvement in service delivery.

What we offer

At Xometry, we offer a dynamic work environment where you can make a significant impact on customer success and revenue growth. You will have the opportunity to work with a talented team and contribute to the development of innovative solutions that empower manufacturers and buyers alike. We value professional growth and provide resources for continuous learning and development. Join us in shaping the future of manufacturing through technology and customer-centric solutions.