The eCommerce platform brands trust for growth
Stackline is a Seattle-based eCommerce platform that provides brands with a full suite of business intelligence, operational, loyalty program, and advertising tools to enhance online product sales. With $180 million in funding, Stackline serves notable clients such as HP and has grown to employ betw...
Stackline offers a comprehensive benefits package, including best-in-class health, dental, and vision insurance, 20 days of PTO, 401K with a 4% employ...
Stackline's culture is rooted in its evolution from an advertising consultancy to a data-driven eCommerce platform, emphasizing the importance of anal...
Stackline • Seattle
Stackline is seeking a Customer Strategy Lead to develop trusted relationships with client executives and enhance customer experience. This role requires collaboration with various departments and a focus on customer retention.
You have a strong background in customer strategy and relationship management, with a proven ability to develop trusted relationships with client executives. You understand the importance of strategic alignment across internal and external stakeholders, ensuring that customer needs are met effectively. Your experience in managing customer retention and proactively addressing renewal risks sets you apart. You are skilled at evangelizing solutions and identifying upsell opportunities, demonstrating a deep understanding of customer goals and e-commerce proficiencies. You thrive in collaborative environments, working closely with sales, professional services, product, and marketing teams to advocate for the customer and enhance their experience with the company.
As a Customer Strategy Lead at Stackline, you will be responsible for developing and maintaining trusted relationships with client executives. You will ensure strategic alignment across various stakeholders, both internal and external, to drive customer success. Your role will involve owning customer retention for your business segment, proactively managing renewal risks, and identifying opportunities for upselling and product extensions. You will master Stackline's product portfolio to effectively communicate its value to clients and help them achieve their e-commerce goals. Collaboration with other departments will be key, as you work to continuously enhance the customer experience and advocate for their needs within the organization. You will also be involved in analyzing customer behavior and feedback to inform product development and marketing strategies.
Stackline is committed to creating a diverse and inclusive environment, and we encourage applicants from all backgrounds to apply. We offer a hybrid work model, allowing you to work four days a week in the office while also providing flexibility. Our culture emphasizes collaboration and innovation, and we are dedicated to supporting your professional growth and development within the company. Join us in our mission to fuel the future of commerce by bringing brands and customers closer together.
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