Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within the Governance, Risk, and Compliance (GRC) sector. Your ability to build and maintain strong relationships with clients is paramount, as you will act as a trusted advisor to your portfolio of customers. You understand the importance of customer advocacy and are passionate about helping clients maximize their use of the Risk Cloud applications. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional customer experiences. You are proactive in identifying opportunities for product adoption and expansion, ensuring that customers derive maximum value from their investments.

Desirable

Experience in Financial Services or Healthcare sectors is a plus, as these are key verticals for our customer base. Familiarity with GRC solutions will help you provide tailored advice and strategies to clients. You are comfortable with data-driven decision-making and can leverage analytics to inform your customer success strategies.

What you'll do

In this role, you will be responsible for building and maintaining customer relationships to drive product adoption and expansion. You will engage with mid-market organizations and large enterprises, focusing on their GRC activities. Your expertise in GRC will enable you to provide valuable insights and advice to customers, helping them utilize their Risk Cloud applications effectively. You will work closely with customers to understand their needs and challenges, ensuring they receive the support necessary to achieve their goals. You will also collaborate with internal teams to relay customer feedback and advocate for enhancements that improve the customer experience. Your role will involve regular check-ins with customers, conducting training sessions, and providing ongoing support to ensure their success.

What we offer

At LogicGate, we are committed to delivering an exceptional experience for our employees and customers alike. You will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes empowerment and ownership, allowing you to make a meaningful impact on our customers and the organization. Join us in transforming the GRC landscape and helping enterprises manage their risks effectively.