Automate your business processes with Camunda
Camunda, headquartered in Berlin, Germany, provides an open-source platform for workflow and decision automation, enabling organizations to optimize their business processes. Trusted by over 1,000 customers, including major companies like Deutsche Telekom and Vodafone, Camunda has raised $100M in fu...
Camunda offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a learning budget for professional development....
Camunda fosters a culture of transparency and collaboration, emphasizing open-source principles and encouraging contributions from all employees to dr...
Camunda • Remote
Camunda is seeking a Senior Customer Success Manager to ensure long-term customer retention and satisfaction in the DACH region. You'll act as a trusted advisor to enterprise customers, aligning Camunda technology with their business goals. This role requires strong interpersonal skills and a strategic mindset.
You have a proven track record in customer success or account management, ideally within the technology or software industry. Your experience has equipped you with the ability to build strong relationships with enterprise clients, understanding their needs and aligning solutions to meet their goals. You are a strategic thinker who can identify opportunities for growth and renewal, ensuring customer satisfaction and retention. You thrive in a remote work environment, demonstrating excellent communication skills and the ability to collaborate effectively with cross-functional teams. You are passionate about technology and its potential to transform business processes, and you are eager to help customers leverage Camunda's solutions for their success.
Experience in the DACH region is a plus, as is familiarity with enterprise automation technologies. You may have a background in project management or consulting, which has honed your ability to manage multiple stakeholders and drive initiatives forward. A strong understanding of business processes and the ability to translate technical concepts into business value will set you apart in this role.
As a Senior Customer Success Manager at Camunda, you will be the frontline advocate for a set of enterprise customers in the DACH region. Your primary responsibility will be to ensure that these customers achieve their desired outcomes using Camunda's technology. You will work closely with key stakeholders to understand their business strategies and goals, aligning Camunda's solutions to support their objectives. You will proactively manage customer relationships, identifying opportunities for renewals and expansions while addressing any challenges that may arise. Your role will involve regular check-ins with customers, providing insights and recommendations based on their usage of Camunda's products. You will collaborate with internal teams, including sales, product, and support, to ensure a seamless customer experience and to advocate for customer needs within the organization. You will also contribute to the development of best practices and resources that enhance customer engagement and satisfaction.
At Camunda, we offer a fully remote work environment that promotes flexibility and work-life balance. You will be part of a dynamic team that is passionate about transforming business processes through innovative technology. We provide opportunities for professional growth and development, encouraging you to expand your skills and advance your career. Our culture is built on collaboration, inclusivity, and a commitment to making a meaningful impact in the industry. Join us and be part of Camunda's incredible journey as we continue to lead in enterprise automation.
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