Senior Collections Specialist

Who you are

You have a strong background in collections, with a proven track record of helping borrowers navigate financial challenges. Your negotiation skills are top-notch, allowing you to offer personalized solutions that bring accounts current while maintaining a compassionate approach. You thrive in a performance-driven environment, where your ability to communicate effectively and empathetically makes a significant impact on borrowers' experiences. You understand the importance of results and are motivated by the success of your efforts in improving access to affordable credit for all.

Desirable

Experience in the financial services industry is a plus, as is familiarity with digital-first lending practices. You are comfortable working with diverse teams and are committed to inclusive and fair hiring practices. Your ability to adapt to changing circumstances and your resilience in the face of challenges will set you apart in this role.

What you'll do

As a Senior Collections Specialist at Upstart, you will be at the forefront of revolutionizing the collections industry. Your primary responsibility will be to empower borrowers by leveraging your expertise in collections to offer personalized solutions. You will engage with borrowers to understand their unique situations and work collaboratively to bring their accounts current. Your role will involve negotiating payment plans and solutions that are beneficial for both the borrower and Upstart.

You will also be responsible for tracking and reporting on your performance metrics, ensuring that you meet and exceed targets set by the company. Your ability to analyze data and derive insights will help you refine your approach and improve outcomes for borrowers. You will work closely with other team members to share best practices and strategies that enhance the overall effectiveness of the collections team.

In addition to your direct interactions with borrowers, you will contribute to the development of training materials and resources that support the ongoing education of your colleagues. Your insights and experiences will be invaluable in shaping the future of collections at Upstart, as you help to create a culture of empathy and results.

What we offer

Upstart offers a dynamic work environment where you can thrive and make a meaningful impact. As a remote-first company, you will have the flexibility to work from anywhere in the United States, allowing you to balance your professional and personal life effectively. We are committed to fostering a culture of inclusivity and support, where every team member feels valued and empowered to contribute.

You will have access to ongoing professional development opportunities, enabling you to enhance your skills and advance your career within the company. Upstart also provides competitive compensation and benefits, ensuring that you are rewarded for your hard work and dedication. Join us in our mission to improve access to affordable credit and help borrowers achieve financial stability.