Travel & Customer Service Coordinator (Japan)

Who you are

You are driven to achieve goals and looking to make a direct impact in your role. You thrive in a culture where teamwork and communication across departments are valued, and you bring a positive attitude to your work. Your innovative mindset allows you to generate great ideas and seek efficiencies in processes, all while focusing on your career growth. As a Coordinator based in Japan, you will be responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. You will act as the main point of contact for patient communications and manage all travel and logistical details for trial participants.

You have a knack for managing budgets effectively, especially when it comes to travel and transportation for trial participants. Your ability to participate in discussions with vendors and internal team members regarding trial participant requirements will be crucial. You will also support hospital or clinical staff with trial participant enrollments and visit schedules, ensuring that all inquiries from trial participants and hospital staff are responded to promptly. Your contributions will help manage projects efficiently, ensuring they remain profitable through streamlined work processes.

What you'll do

In this role, you will manage the travel and transportation budget for trial participants, ensuring that all logistical details are handled smoothly. You will participate in discussions with vendors and internal team members to address trial participant requirements, acting as a liaison between various stakeholders. Supporting hospital or clinical staff will be a key part of your responsibilities, as you assist with trial participant enrollments and visit schedules. You will promptly respond to all inquiries from trial participants and hospital staff, ensuring clear communication and support throughout the process.

Your role will also involve contributing to project management, helping to maintain projects at a profitable level through efficient work processes. As the point of contact for patient communication regarding air, hotel, and ground accommodations, you will ensure that all travel arrangements are made seamlessly. Additionally, you will maintain accurate data, including setting up databases and transferring data between internal operating systems. Producing reports will also be part of your responsibilities, allowing you to track progress and outcomes effectively.

What we offer

This position is part-time, potentially up to 30 hours per week, and pays on an hourly basis. Please note that hours are not guaranteed, providing flexibility in your work schedule. You will have the opportunity to work in a supportive environment that values diversity and collaboration, contributing to meaningful projects in the clinical trial space. We encourage you to apply even if your experience doesn't match every requirement, as we value innovative thinkers who are eager to grow their careers.