The sales execution platform for modern businesses
Outreach is a leading sales execution platform headquartered in Interbay, Seattle, WA, that helps companies engage effectively with their customers throughout the sales lifecycle. With over 1,000 employees, Outreach has raised $527.3 million in funding across multiple rounds, achieving Unicorn statu...
Outreach offers flexible work-from-home opportunities, comprehensive health insurance, dental and vision coverage, a 401(K) plan, generous parental le...
Outreach fosters a culture centered around leveraging AI to drive sales efficiency, with a strong emphasis on integrating technology seamlessly into t...
Outreach • Atlanta, GA
Outreach is hiring a Technical Support Engineer to be the voice of the customer and help clients achieve their goals. This role requires strong communication skills and a commitment to customer satisfaction.
You are a dedicated individual who thrives on helping others and ensuring customer satisfaction. You possess excellent communication skills and have a knack for problem-solving, allowing you to effectively address customer inquiries and concerns. You understand the importance of being the face of the company and are committed to representing Outreach with empathy and urgency. You are eager to learn and become an expert in the Outreach platform, enabling you to provide the best support possible. You are comfortable working in a hybrid environment, balancing time between the office and remote work. You are driven by a desire to recognize patterns in customer feedback and advocate for necessary changes to improve the customer experience.
As a Technical Support Engineer at Outreach, you will be the first point of contact for customers seeking assistance with the Outreach platform. Your role will involve troubleshooting issues, providing guidance, and ensuring that customers can effectively utilize the platform to meet their business needs. You will engage with customers to understand their challenges and work collaboratively to find solutions. You will also document customer interactions and feedback, helping to identify trends that can inform product improvements and training needs for the support team. Your commitment to customer success will be paramount as you advocate for their needs within the company. You will participate in team meetings to discuss customer insights and contribute to process improvements that enhance the overall customer experience.
Outreach offers a dynamic work environment where you can grow your skills and advance your career in technical support. You will have the opportunity to work with a diverse team of professionals who are passionate about customer success. The company values your input and encourages you to share your ideas for improving processes and customer interactions. Outreach provides a hybrid work model, allowing you to balance your time between the office in Atlanta and remote work. You will receive comprehensive training on the Outreach platform and ongoing support to help you excel in your role. The company is committed to fostering a culture of collaboration and innovation, ensuring that you feel valued and empowered in your position.
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