People Operations Analyst

Who you are

You are a detail-oriented and service-driven professional with experience in People Operations. You have a strong analytical mindset, with proficiency in Excel or similar tools for data analysis and reporting. Your excellent written and verbal communication skills enable you to effectively respond to employee inquiries and issues related to HR policies and programs. You are familiar with case management tools such as Salesforce and Zendesk, which you use to streamline processes and improve employee experiences.

Desirable

Experience with Oracle and a background in global HR functions will be advantageous. You thrive in collaborative environments, working closely with Centers of Excellence (COEs) and HR Business Partners (HRBPs) to resolve complex issues and ensure smooth operations.

What you'll do

In this role, you will serve as an escalation point for Tier 2 employee inquiries, addressing complex cases related to HR policies and programs. You will support and execute operational HR processes, refining leave of absence programs to enhance the employee experience while ensuring compliance with company policies and regulatory requirements. Your contributions will include maintaining knowledge base articles and process documentation to provide consistent and accurate support to employees. You will collaborate with COEs and HRBPs to resolve sensitive issues, ensuring a seamless handoff and escalation process.

What we offer

DigiCert offers a dynamic work environment where you can grow your career in People Operations. You will have the opportunity to make a significant impact on employee experiences and operational excellence. The company provides a comprehensive benefits package, including medical aid, provident fund, and employee assistance programs. Join us in our mission to build digital trust for the real world, and be part of a team that values innovation and collaboration.