Empowering businesses with seamless cross-border payments
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Airwallex • SG - Singapore
Airwallex is seeking a Customer Success Manager (Growth Specialist) to empower global businesses with integrated financial solutions. You'll leverage your expertise to drive customer engagement and satisfaction. This role requires strong problem-solving skills and a collaborative mindset.
You have a proven track record in customer success, ideally with experience in the financial technology sector. Your strong communication skills enable you to build lasting relationships with clients, ensuring they derive maximum value from our solutions. You are data-driven and can analyze customer feedback to inform strategies that enhance user experience. You thrive in a collaborative environment, working closely with cross-functional teams to address customer needs and drive growth. Your ability to adapt quickly to changing circumstances and your proactive approach to problem-solving set you apart. You are motivated by the mission of empowering businesses globally and are eager to contribute to a dynamic team.
Experience in a high-growth startup environment is a plus, as is familiarity with payment processing or financial services. You are comfortable using technology to streamline processes and improve customer interactions. A background in sales or account management would also be beneficial, as it complements your customer success expertise.
In this role, you will be responsible for managing a portfolio of clients, ensuring they are satisfied with our services and solutions. You will proactively engage with customers to understand their needs and challenges, providing tailored support and guidance. You will collaborate with the product and engineering teams to relay customer feedback and advocate for enhancements that improve user experience. Additionally, you will develop and implement strategies to drive customer engagement and retention, leveraging data to measure success and identify areas for improvement. You will also conduct regular check-ins with clients to assess their satisfaction and address any concerns promptly. Your role will involve educating customers on new features and updates, ensuring they are fully equipped to utilize our platform effectively.
At Airwallex, you will be part of a vibrant and innovative team that values collaboration and creativity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology in the financial sector, contributing to solutions that empower businesses worldwide. Our culture encourages open communication and the sharing of ideas, fostering an environment where you can thrive and make a real impact. Join us in shaping the future of global payments and financial services.
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