Senior Data Scientist - AI Tooling

Who you are

You have 5+ years of experience in data science, with a strong background in Python and SQL — you've developed and deployed machine learning models that drive business insights and improve customer experiences. Your expertise in data analysis allows you to uncover trends and patterns that inform strategic decisions. You are skilled in data visualization, enabling you to present complex data in an understandable way to stakeholders. You thrive in collaborative environments, working closely with cross-functional teams to define problems and develop solutions. You are passionate about leveraging AI to enhance customer service and are eager to contribute to innovative projects. You understand the importance of measuring impact and continuously iterating on your work to achieve the best results.

Desirable

Experience with large language models (LLMs) and AI tooling is a plus, as is familiarity with customer service platforms. A background in working with go-to-market (GTM) teams will help you align your insights with business objectives. You are comfortable with ambiguity and can adapt to changing priorities in a fast-paced environment.

What you'll do

As a Senior Data Scientist at Intercom, you will be responsible for turning insights into action by developing AI-powered tools that enhance customer service. You will collaborate with the Research, Analytics & Data Science (RAD) team to uncover customer, product, and business insights, translating them into actionable decision systems. Your work will involve designing and implementing machine learning models that automate processes such as account research, interaction summarization, and personalized outreach. You will partner closely with GTM Systems to define problems, develop solutions, and measure the impact of your work from prototype to production. You will also mentor junior data scientists, sharing your knowledge and expertise to help them grow in their roles.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work on cutting-edge AI projects that are transforming customer service. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Our culture values collaboration, creativity, and a commitment to delivering exceptional value to our customers. Join us in setting the new standard for customer service and making a meaningful impact in the industry.