SaaS Enablement Lead

Who you are

You have a strong background in customer success and enablement, ideally within the SaaS industry, and you understand the nuances of supporting revenue teams in a fast-evolving environment. You are passionate about improving customer experiences and have a track record of driving successful enablement initiatives that empower teams to deliver exceptional service. Your collaborative nature allows you to work effectively with cross-functional teams, ensuring alignment and shared goals across the organization.

You possess excellent communication skills, enabling you to convey complex concepts clearly and effectively to diverse audiences. You are data-driven, using metrics to inform your strategies and measure the success of enablement programs. Your ability to analyze customer feedback and market trends helps you identify opportunities for improvement and innovation in service delivery.

Desirable

Experience in the healthcare sector is a plus, as it provides you with insights into the unique challenges faced by healthcare practices. Familiarity with various SaaS tools and platforms will enhance your ability to implement effective training and support programs. You are adaptable and thrive in environments where you can lead change and foster a culture of continuous improvement.

What you'll do

In this role, you will lead the development and execution of enablement strategies that enhance the capabilities of Zocdoc's revenue teams. You will work closely with sales, marketing, and product teams to ensure that all stakeholders are equipped with the knowledge and tools necessary to succeed. Your responsibilities will include designing and delivering training programs, creating resources that support team members in their roles, and establishing metrics to evaluate the effectiveness of these initiatives.

You will also collaborate with leadership to identify key areas for improvement and innovation in the customer journey, ensuring that Zocdoc remains at the forefront of transforming healthcare experiences. By fostering a culture of learning and development, you will empower your teams to excel in their interactions with healthcare practices and patients alike.

What we offer

Zocdoc provides a dynamic work environment where you can make a meaningful impact on the healthcare industry. You will have the opportunity to work alongside a team of dedicated professionals who are committed to improving patient experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower patients and reshape the future of healthcare.