The all-in-one shipping solution for eCommerce brands
Easyship is a leading logistics platform headquartered in the Financial District of New York, NY, that empowers eCommerce brands by providing access to over 250 global courier services, including UPS, FedEx, and DHL. With $7.1 million in Series A funding, Easyship offers significant savings on inter...
Employees enjoy robust health insurance, including dental and vision coverage, gym reimbursement, and extra days off for mental health. Easyship also ...
Easyship's culture is centered around simplifying shipping for eCommerce brands, making it as seamless as online payments. The company prioritizes emp...
Easyship • London
Easyship is seeking a Customer Success Manager to manage strategic client relationships and drive customer success. You'll work closely with enterprise clients to ensure smooth onboarding and identify growth opportunities. This role requires strong communication and problem-solving skills.
You have a proven track record in customer success management, ideally with experience in the logistics or eCommerce sectors. You excel at building long-term relationships with clients and have a knack for understanding their strategic objectives and aligning them with solutions. Your problem-solving skills are top-notch, allowing you to anticipate challenges and provide effective solutions. You are a strong communicator, capable of engaging with clients at various levels and ensuring they see the value in your company's offerings. You thrive in a collaborative environment, working closely with support, operations, and product teams to drive customer success. You are proactive in tracking customer progress and identifying opportunities for expansion within your portfolio of accounts.
In this role, you will take ownership of a portfolio of high-value accounts, ensuring that clients are onboarded smoothly and that they adopt the Easyship platform effectively. You will act as a trusted advisor, understanding each client's unique needs and long-term business goals. Your responsibilities will include conducting success reviews, tracking progress, and demonstrating the value of Easyship's solutions to clients. You will proactively engage with customers to mitigate risks of churn and identify opportunities for growth. Collaborating closely with internal teams, you will ensure that customer challenges are addressed promptly and effectively. Your role will also involve pursuing expansion opportunities within existing accounts, helping clients scale their operations globally.
At Easyship, we believe in fostering a diverse and inclusive workplace where every team member can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about revolutionizing logistics for eCommerce. Join us in our mission to accelerate borderless commerce and make a meaningful impact in the industry.
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