Supervisor de Cobranza

Who you are

You have a strong background in collections and team leadership, with experience in the fintech sector. You understand the importance of ethical and professional customer interactions, and you are committed to ensuring compliance with regulatory standards. Your leadership style fosters a collaborative environment where team members can thrive and achieve their goals.

You are results-driven, with a focus on maximizing recovery rates and maintaining the quality of service. You have a keen eye for metrics and are skilled at analyzing performance data to implement improvement plans. Your ability to communicate effectively with your team and other stakeholders is essential for success in this role.

Desirable

Experience in the fintech industry is a plus, as is familiarity with credit risk management and collections strategies. You may also have a background in customer service or operations management, which will enhance your ability to lead the collections team effectively.

What you'll do

In this role, you will be responsible for leading and coordinating the collections team, ensuring that they adhere to the established strategies and policies set forth by Vana. You will monitor the performance of the team, providing guidance and support to help them meet their targets. Your primary objective will be to maximize the recovery of assigned portfolios while maintaining a high standard of customer service.

You will implement plans for continuous improvement, focusing on enhancing the team's performance and ensuring compliance with operational and regulatory guidelines. Regularly reviewing metrics and performance data will be a key part of your responsibilities, allowing you to identify areas for improvement and develop strategies to address them.

Collaboration with other departments will be essential, as you will work closely with risk management and compliance teams to ensure that all processes align with the company's goals and regulatory requirements. You will also play a crucial role in training and developing team members, fostering a culture of growth and accountability.

What we offer

Vana offers a dynamic work environment where innovation and technology are at the forefront of our mission to improve financial access for the underbanked population. As a Supervisor de Cobranza, you will have the opportunity to make a significant impact on the company's success and contribute to the financial well-being of our customers. We value our employees and provide opportunities for professional development and growth within the organization.