Engineering Director , Customer Onboarding

Who you are

You have a proven track record of leading engineering teams, with a focus on customer experience and onboarding processes. Your leadership style fosters a culture of ownership and continuous improvement, enabling your team to thrive in a fast-paced environment. You possess strong technical expertise and are adept at collaborating with diverse stakeholders across various time zones. Your ability to challenge the status quo and drive innovation is key to your success in this role.

You understand the importance of building high-performing teams and have experience in defining and executing hiring strategies to attract top technical talent. Your mentoring skills help managers and engineers grow in their careers, ensuring that the team remains motivated and engaged. You are committed to optimizing team decision-making and delivery, constantly seeking ways to enhance efficiency and effectiveness.

Desirable

Experience in the financial technology sector is a plus, as is familiarity with API and hosted solutions. You are comfortable working in a global context and have a strong understanding of customer needs and expectations. Your strategic mindset allows you to align team goals with broader organizational objectives, ensuring that customer onboarding is seamless and effective.

What you'll do

In this high-impact role, you will lead a team of managers responsible for shaping and executing the global customer onboarding journey. You will leverage your technical expertise to deliver a simple, resilient, and exceptional experience for our customers. Your role will involve collaborating with various internal and external stakeholders to ensure alignment and drive successful outcomes.

You will define and execute the hiring strategy to acquire and retain top technical talent, building a high-performing culture of throughput and ownership. Mentoring managers and engineers will be a key part of your responsibilities, as you guide them on growth, execution, and continuous improvement. You will constantly optimize team decision-making and delivery, ensuring that the onboarding process is efficient and effective.

Your leadership will be crucial in challenging the status quo and driving innovation within the team. You will work across time zones, aligning with diverse stakeholders to ensure that customer needs are met and exceeded. Your ability to foster collaboration and communication will be essential in creating a positive and productive work environment.

What we offer

At Adyen, we provide a supportive environment where you can thrive and take ownership of your career. We are committed to creating opportunities for our people to succeed, backed by a culture that encourages innovation and collaboration. You will have the chance to tackle unique technical challenges at scale and deliver solutions that help businesses achieve their ambitions faster.

We believe in the importance of diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Your unique perspective will contribute to our mission of delivering exceptional customer experiences and driving the success of our clients.

Join us at Adyen and be part of a team that is shaping the future of financial technology. Together, we can create innovative and ethical solutions that make a real impact on businesses around the world.