Customer Success Manager 3

Who you are

You have a proven track record in customer success management, ideally with 5+ years of experience in a similar role. Your strong business acumen allows you to understand customer needs and craft tailored strategies that drive value and satisfaction. You excel at building relationships and have a knack for identifying upsell opportunities that benefit both the customer and the company. You are results-oriented, with a focus on ensuring zero churn and maximizing ROI for your clients. Your communication skills are top-notch, enabling you to convey complex ideas clearly and effectively to diverse stakeholders. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional customer experiences.

Desirable

Experience in a technology or data-driven environment is a plus, as is familiarity with AI/ML solutions. You are comfortable using data analytics to measure success and guide customer strategies. A background in project management or operations can also enhance your effectiveness in this role.

What you'll do

As a Senior Customer Success Manager at Behavox, you will be responsible for the end-to-end coordination and execution of customer deliverables during the delivery stage. Your primary focus will be on ensuring that customers derive maximum value from our data operating platform. You will work closely with clients to define their KPIs and develop strategies that align with their business goals. After the go-live phase, you will measure the success of the program and provide guidance to customers on how to optimize their use of our solutions. You will also identify opportunities for upselling and expansion within your book of business, ensuring that customers are continuously engaged and satisfied with our offerings. Your role will involve regular check-ins with clients, gathering feedback, and collaborating with internal teams to address any challenges that arise. You will play a key role in shaping the customer journey and ensuring long-term success for both the clients and Behavox.

What we offer

At Behavox, we are committed to fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team of professionals who are passionate about leveraging data to drive business success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Our mission is to empower businesses to harness the power of their data, and you will be at the forefront of this transformative journey. Join us in shaping the future of data-driven decision-making and making a meaningful impact in the industry.