Senior User Researcher

Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

Some things we’re proud of

• 🛠️ Building foundational tools in the cryptocurrency space

• 📄 Over 1M tax forms generated

• 💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)

• 🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap

• 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]

• 💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret

• 🌴 Awesome benefits

Your mission

Scale CoinTracker’s research impact by conducting strategic research while building systems that democratize insights and enable the entire product organization to make evidence-based decisions with confidence.

Your one-year outcomes

• Strategic Impact: Complete 8-10 org-wide strategic research initiatives (pricing optimization, persona development, international market entry, brand positioning) that directly influence company strategy

• Research Operations Foundation: Build and launch research repository with highly-discoverable insights; establish research panels with engaged users across key segments

• Research Velocity: Increase research throughput by enabling tactical research to be self-serve through templates, tools, and PM/designer enablement

• Cross-functional Integration: Refine insights synthesis processes connecting research, data analytics, CX, and sales inputs

What you will do

• Research Leadership (50%)

  • Conduct strategic research initiatives that shape company direction

  • Partner with product teams on high-stakes decisions requiring research evidence

  • Synthesize insights across all customer touchpoints monthly

  • Present findings to executive team when needed

  • Build and evolve research roadmap aligned with company OKRs

• Research Operations (50%)

  • Build and maintain research repository and insight management system

  • Create research templates and playbooks for common study types

  • Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards

  • Manage research tools and participant recruitment infrastructure

  • Measure and improve research velocity and impact metrics

What we look for

• Role-agnostic

  • Impact: Demonstrated ability to drive business impact through research and systems

  • Mission alignment: Passionate about making crypto/fintech accessible to everyone

  • Trust: Intellectual honesty, low ego, challenges assumptions constructively

  • Communication: Translates complex findings into actionable insights for all audiences

• Role-specific

  • 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments

  • Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments

  • Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use

  • Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product

  • Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact

  • Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails

  • Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)

  • Fintech/crypto or DeFi experience is a strong plus
    

The starting salary for this position is between $140,000- $175,000 USD. Candidate's location does not impact the posted salary range. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.