Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
We are looking for a Workforce Management (WFM) Systems Integration Specialist to support our WFM data integration infrastructure. This role focuses on ensuring seamless data flow between systems, troubleshooting technical issues, and driving automation solutions to enhance operational efficiency. The ideal candidate will have an expertise in data integrations, system monitoring, and WFM platforms.
As a key member of the team, you will be responsible for maintaining system accuracy, resolving integration issues, and developing solutions that support our WFM ecosystem. This role requires strong analytical and problem-solving abilities, experience with system integration troubleshooting, and the technical aptitude to recommend and implement automation improvements.
Key job responsibilities
- Design and maintain data integrations while identifying opportunities for new integration solutions
- Lead troubleshooting efforts for data integration issues, coordinating cross-functionally to ensure timely resolution
- Develop Business Requirements Documents and propose automation improvements to optimize data integration processes
- Monitor and ensure data integrity and real-time synchronization across all WFM systems
- Analyze and resolve technical issues, implementing solutions and enhancements to prevent recurrence
- Create and maintain comprehensive documentation for integration policies, procedures, and best practices
- Drive requirements gathering sessions and conduct user acceptance testing across multiple business units
- Collaborate with internal teams and vendor partners to resolve complex technical challenges
- Participate in on-call support rotation to ensure continuous system availability
- Occasional business travel and travel to other company facilities will be required.- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with SQL
- Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience
- 2+ years of experience with data integration systems
- Demonstrated experience troubleshooting complex system integration issues
- Strong knowledge of WFM systems and workforce management processes
- Experience creating and maintaining technical documentation and Business Requirements Documents
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills with ability to explain technical concepts to non-technical stakeholders- 2 to 3 years of experience in WFM system administration or related field
- Experience with specific different tools (e.g., Kronos, Workforce Software, etc.)
- Knowledge of SQL, ETL processes, and data integration tools
- Experience with REST APIs and web services
- Background in workforce scheduling, time and attendance systems
- Experience leading UAT (User Acceptance Testing)
- Project management experience in technical environments
- Experience working in a large-scale enterprise environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
