Technical Account Manager, Network Services

Who you are

You have experience in customer success or account management, ideally within a technical environment — you understand the importance of building strong relationships with clients and ensuring their needs are met. You are a curious and empathetic individual who is committed to developing yourself and learning new skills. You thrive in a collaborative environment and enjoy working with diverse teams to solve complex issues. You possess excellent communication skills, allowing you to effectively convey technical information to non-technical stakeholders. You are adaptable and can handle multiple priorities while maintaining a focus on customer satisfaction. You are passionate about technology and have a desire to help customers succeed in their use of Cloudflare's services.

What you'll do

As a Technical Account Manager at Cloudflare, you will be the primary point of contact for your assigned customers, providing high-level support and guidance on their use of our network services. You will work closely with customers to understand their unique needs and challenges, ensuring they receive the best possible experience with our products. You will collaborate with internal teams to resolve technical inquiries and complex issues, acting as the voice of the customer within the organization. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for improvement. You will also provide training and onboarding for new customers, helping them to effectively utilize our services. Your role will involve analyzing customer feedback and usage data to inform product development and enhance the overall customer experience. You will be responsible for maintaining strong relationships with key stakeholders and ensuring that customer expectations are met or exceeded.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. We provide opportunities for professional development and encourage you to pursue new skills and knowledge. Our culture values diversity and inclusion, and we believe that a diverse team leads to better products and solutions. We offer competitive compensation and benefits, including flexible work arrangements to support your work-life balance. Join us in our mission to help build a better Internet and make a meaningful impact in the world of technology.