Staff Data Center Operations Engineer

Who you are

You have a strong background in data center operations, with a focus on maintaining high availability and performance of cloud services. Your experience includes managing complex infrastructure and ensuring compliance with security protocols. You thrive in collaborative environments and are driven by a commitment to excellence in service delivery.

You understand the intricacies of cloud security and have a passion for implementing best practices in data center management. Your technical expertise allows you to troubleshoot issues effectively and optimize operations for efficiency. You are proactive in identifying potential challenges and implementing solutions before they escalate.

You possess excellent communication skills, enabling you to work closely with cross-functional teams, including engineering, security, and operations. You are comfortable discussing technical concepts with both technical and non-technical stakeholders, ensuring alignment on operational goals.

Your leadership skills shine through as you mentor junior team members and contribute to a culture of continuous improvement. You are committed to fostering an environment where team members feel empowered to share ideas and collaborate on innovative solutions.

Desirable

Experience with cloud platforms such as AWS or Azure would be a plus, as would familiarity with automation tools that enhance operational efficiency. A background in cybersecurity is also beneficial, as it aligns with Zscaler's mission to protect customers from cyber threats.

What you'll do

In this role, you will oversee the daily operations of Zscaler's data centers, ensuring that all systems are running smoothly and efficiently. You will be responsible for monitoring performance metrics and implementing improvements to enhance service delivery. Your role will involve collaborating with engineering teams to deploy new services and features, ensuring that they meet operational standards.

You will also play a key role in incident management, responding to outages and performance issues swiftly to minimize impact on customers. Your analytical skills will be crucial as you conduct root cause analyses and implement corrective actions to prevent future occurrences.

As a Staff Data Center Operations Engineer, you will contribute to strategic planning for data center capacity and resource allocation. You will work closely with leadership to align operational goals with the company's growth objectives, ensuring that the infrastructure can support future demands.

You will also be involved in developing and maintaining documentation related to data center operations, including standard operating procedures and incident response plans. This documentation will serve as a valuable resource for the team and help ensure consistency in operations.

What we offer

Zscaler offers a dynamic work environment where your contributions will have a significant impact on the company's success. You will be part of a team that values transparency, collaboration, and accountability. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.

We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Join us in shaping the future of cybersecurity and making a positive difference on a global scale.