Technical Program Manager (HHS)

Who you are

You are a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs. With experience in program management, you understand the importance of cross-functional collaboration and have a knack for creating seamless customer journeys. You thrive in environments that demand high standards and are committed to achieving the best results for your team and clients.

You have a strong ability to work with diverse teams, including sales, product, marketing, and support, ensuring that all initiatives align with the overall mission of enhancing the customer experience. Your leadership style is characterized by accountability and a commitment to excellence, making you a valuable asset in any project.

You are comfortable in an in-person collaborative environment, believing that face-to-face interactions foster creativity and innovation. You are ready to engage with your colleagues and clients directly, ensuring that you can advocate effectively for their needs and drive impactful outcomes.

Desirable

Experience in the Public Sector is a plus, as it allows you to understand the unique challenges and opportunities within this space. Familiarity with program management tools and methodologies will enhance your ability to execute initiatives efficiently. A background in customer success or customer experience roles will also be beneficial, as it aligns closely with the responsibilities of this position.

What you'll do

In this role, you will lead key initiatives aimed at strengthening the Public Sector customer experience. You will design and execute programs that support onboarding, adoption, value realization, and renewal, ensuring mission-critical outcomes for government clients. Your strategic mindset will help you identify opportunities for improvement and innovation within existing processes.

You will collaborate closely with various teams to create a seamless and impactful customer journey. This includes working with sales to understand customer needs, partnering with product teams to ensure alignment on features and capabilities, and engaging with marketing to communicate value effectively. Your ability to navigate these relationships will be crucial in driving success.

You will be responsible for setting high standards for program execution and ensuring that all initiatives are delivered with care and quality. You will hold yourself and your team accountable for achieving the best results, fostering a culture of excellence and continuous improvement.

What we offer

At Appian, you will be part of a passionate team dedicated to accomplishing hard things together. We believe in the power of collaboration and the importance of a supportive work environment. You will have the opportunity to work on meaningful projects that have a direct impact on our clients and their missions.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Our culture is built on the values of intensity and excellence, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to be the best in the industry.