Head of Live Operations - Spain (They/She/He)

Who you are

You are a strategic and action-oriented professional with a strong background in operations management. You have experience in leading teams and optimizing processes to enhance service delivery and client satisfaction. You thrive in dynamic environments and are passionate about building impactful operations that connect users with essential services. You understand the importance of fostering an inclusive workplace where diverse perspectives are valued. You are ready to take on the challenge of leading the Live Operations team in Spain, the largest market for Glovo.

What you'll do

In this role, you will be responsible for building, scaling, and optimizing outsourced operations teams to ensure service excellence and efficiency. You will lead initiatives that enhance client experience and operational performance across the Spanish market. You will collaborate with cross-functional teams to develop strategies that drive growth and improve service delivery. You will analyze operational metrics to identify areas for improvement and implement best practices. You will also be tasked with mentoring and developing your team, ensuring they have the tools and support needed to succeed. Your leadership will play a crucial role in Glovo's mission to revolutionize the way people connect with their everyday needs.

What we offer

At Glovo, you will be part of a vibrant culture that values talent and innovation. We offer opportunities for career development and a commitment to being a force for good in the communities we serve. You will work in a fast-paced environment where every day is filled with purpose and impact. We encourage you to bring your authentic self to work and contribute to our mission of building the largest marketplace in your city. Join us and make this the ride of your life.