The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Dublin, Ireland
Intercom is seeking a Senior Product Enablement Manager to bridge the gap between R&D, Product, and customer-facing Solutions teams. You'll be responsible for developing a technical education strategy that enhances customer experiences. This role requires strong collaboration and communication skills.
You have a strong background in product enablement or a related field, with at least 5 years of experience in technical education or customer success. You excel at translating complex technical concepts into clear, actionable strategies that empower teams and enhance customer outcomes. Your ability to collaborate with cross-functional teams, including R&D and Solutions, is key to your success in this role. You are passionate about customer experiences and understand the importance of bridging the gap between product innovation and customer-facing teams.
Experience in AI or customer service technology is a plus, as is familiarity with customer success metrics and strategies. You have a knack for identifying gaps in knowledge and creating scalable training solutions that drive adoption and engagement. Your strong communication skills enable you to effectively convey technical information to non-technical audiences, ensuring that all stakeholders are aligned and informed.
As the Senior Product Enablement Manager, you will own the technical education strategy for Intercom's Solutions organization. This involves developing training programs that equip Customer Success Managers, Solutions Engineers, and Professional Services teams with the knowledge they need to effectively support customers. You will work closely with R&D and Product teams to stay updated on product innovations and AI capabilities, ensuring that your training materials are current and relevant. Your role will also involve assessing the effectiveness of training programs and making data-driven improvements to enhance learning outcomes.
You will facilitate workshops and training sessions, fostering an environment of continuous learning and improvement. By acting as a bridge between technical and non-technical teams, you will help ensure that customer-facing teams are well-prepared to deliver exceptional service and support. Your contributions will directly impact customer satisfaction and retention, making this role critical to Intercom's mission of transforming customer experiences.
Intercom offers a collaborative and innovative work environment where you can make a significant impact. You will have the opportunity to work with cutting-edge AI technology and contribute to a mission-driven company that values customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer service and delivering incredible value to our customers.
Apply now or save it for later. Get alerts for similar jobs at Intercom.
